Bitkingz Casino Betting Rules

1. Scope and acceptance of these rules

These rules apply to bets placed through Bitkingz Casino, including any available sports, racing, casino, promotional or other betting products. The rules for a particular product may contain additional conditions. If a product page, market screen or game rule provides information that is specific to that product, that information will apply together with these general rules. You should review all information shown before confirming a bet.

The service may not be available to every person or in every location. You are responsible for checking whether online betting is lawful where you are located and for complying with all applicable Australian laws and any other laws that apply to you. You must not access or use the service if doing so would be unlawful. Bitkingz Casino may restrict, suspend or refuse access where required by law, for regulatory reasons, or under its internal risk and security procedures.

You must hold and use your own account. Account details must be accurate, current and complete. You must not permit another person to use your account, place bets on your behalf or access your account credentials. You are responsible for keeping your username, password and other security information confidential, and should notify the website through its available support process if you believe your account has been accessed without permission.

• You must meet the minimum age requirement that applies to the service and your location.
• You must provide truthful information when registering, verifying or updating your account.
• You must not use the service for unlawful activity, fraud, money laundering or any other prohibited purpose.
• You must not use technical tools, automated systems or software designed to interfere with the website or gain an unfair advantage.
• You must follow any account, payment, identity and responsible gambling requirements that apply to your use of the service.

3. Odds, markets and settlement

Odds and prices are displayed for information before a bet is confirmed and may change at any time. The price applying to an accepted bet will be determined by the product rules and the information recorded when the bet was accepted. Displayed odds may be subject to rounding, formatting or calculation conventions. Where a market uses a particular odds format, you should make sure you understand that format before placing a bet.

Markets may have conditions about the event, participants, timing, venue, competition, game state or other circumstances. The market description and any linked rules should be checked carefully. A selection may be settled differently depending on whether the market relates to the final result, a specific period, a nominated participant, a score, a statistical outcome or another defined occurrence.

Results are settled using information from the relevant official source or another reliable source selected for the product. Settlement may take place after an event has finished or after sufficient information is available to determine the outcome. A result may be corrected if an official result is changed, an input error is identified or the original settlement did not follow the applicable rules.

If an event is postponed, abandoned, interrupted, rescheduled or completed under unusual conditions, the outcome will be handled under the specific market rules. A market may be settled on the result available at the relevant time, carried forward to another time, or declared void. The treatment can depend on whether the market was already determined, whether a minimum period or condition was met, and whether the event was completed within the period specified in the applicable rules.

For multi-selection bets, each selection must be considered under the rules for that market. If one selection is void, the remaining selections may continue to apply in accordance with the relevant bet type. Accumulator, combination, system and other complex bets can produce a different result from a single bet when a selection is void, amended or settled as a non-runner. Check the product rules before using these bet types.

• A win is determined by the applicable result and the definition of the selected market.
• A loss is determined where the selected outcome does not meet the market conditions.
• A void or cancelled bet is handled under the relevant voiding rules and may return the stake or alter a multiple bet.
• A dead heat or tied result may be settled under a dead-heat or tie rule where that rule applies.
• The displayed potential return is an estimate until the bet has been fully settled.

5. Account security, responsible betting and queries

Betting should be treated as entertainment, not as a way to earn income or recover losses. Only use money that you can afford to lose, set a personal budget before you begin and take regular breaks. Avoid betting when you are affected by alcohol, medication, stress or other circumstances that may affect your judgement. You can review the responsible gambling tools and information available on the website before placing bets.

You should monitor your account activity, deposits, withdrawals, bets and results. If your spending or betting is becoming difficult to control, stop using the service and seek appropriate support. Account restrictions, cooling-off options, deposit controls and self-exclusion arrangements may be available, subject to the options and processes provided on the website. Responsible gambling settings should be selected carefully because some changes may take effect immediately or may not be reversible for a specified period.

Identity, age, payment and account checks may be required before an account can be used fully or before a transaction is completed. You must provide requested information promptly and ensure that documents are genuine, current and relevant. Failure to complete a check may result in an account restriction, delayed processing, cancellation of a transaction or another action permitted by the Terms and Conditions.

If you believe that a bet was accepted incorrectly, settled incorrectly, duplicated, placed without your authority or affected by a technical problem, review the account record and raise the matter through the customer support channel shown on the website. Include the relevant bet reference, date, market, stake and a clear explanation. Queries are reviewed against transaction records, system data, the applicable rules and any information available from the relevant official source.

These Betting Rules may be updated from time to time to reflect product changes, legal requirements, operational improvements or changes to the way markets are offered. The version published on the website will apply from the stated effective date. Where a specific product rule conflicts with a general statement on this page, the specific rule will normally apply to that product. If you do not accept an updated rule, you should stop using the affected service.